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Terms of Service

Last updated: October 2026

1. Acceptance of Terms

By accessing or using the Octavise platform at octavise.com.au ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you ("Client") and Octavise, a trading name of Harry Lowther (ABN 45 250 348 525) ("we", "our", or "us"). Please read them carefully.

2. Description of Service

Octavise is an analytics dashboard platform that connects to your existing practice management systems and advertising platforms to display aggregated business performance metrics. The Service includes: • Integration with practice management systems (Nookal, Cliniko) • Integration with advertising platforms (Meta Ads, Google Ads) • Display of aggregated KPI tiles, trend charts, and performance reports • Advertising attribution: matching lead form submissions and advertising clicks to bookings, using tracking links and an optional booking-page tag • Insights and analysis based on your aggregated business data • Secure, login-protected access to your dashboard

3. Account Registration and Access

To use the Service, you must create an account, select a plan, and connect your practice management system. Your dashboard becomes available once setup is complete. Where we agree a custom arrangement with you, or your systems need to be set up by us, we will complete setup with you directly. You are responsible for: • Providing accurate and complete information during registration • Maintaining the confidentiality of your login credentials • All activity that occurs under your account • Notifying us immediately of any unauthorised access to your account Octavise reserves the right to decline or close an account at its discretion. Access to the Service is granted on a per-client basis.

4. Connected Systems, Tracking Links and Booking Tags

By connecting your practice management system or advertising accounts to Octavise, you authorise us to access those systems on your behalf using read-only API access. Specifically: • We will only access data necessary to provide the Service • We will not modify, delete, or create records in your connected systems. The one exception is that connecting a Facebook Page for lead capture subscribes Octavise to that Page's lead notifications; we make no other change to your Page • We will not share your connected system data with third parties except as necessary to provide the Service • You may revoke our access at any time through your connected system's settings or by contacting us If you use Octavise tracking links or install the Octavise booking-page tag: • You are responsible for installing the tag as instructed and for ensuring your own website's privacy notice covers the tracking described in our Privacy Policy • The tag and tracking links do not alter your booking system or your patients' bookings; they only carry a random identifier forward and report to Octavise, as described in the Privacy Policy, that the booking page was reached and that a booking was completed • We may disable a tracking link that is generating artificial or abusive traffic You represent and warrant that you have the right and authority to grant Octavise access to the systems you connect, and that your collection, use, and disclosure of information to Octavise complies with the Privacy Act 1988, the Australian Privacy Principles, and your own privacy policy.

5. Fees and Payment

Access to the Service requires payment of the fees set out at octavise.com.au/pricing, or agreed with you directly where we have offered a custom or Enterprise price. • Standard plans include a 14-day free trial. No payment is taken until the trial ends, and you may cancel at any time before then to avoid being charged. If you cancel during the trial, your access to the Service ends when you cancel • Fees are billed in advance on a monthly or annual basis, depending on the plan you select, and are charged automatically to the payment method you provide via our payment processor, Stripe. To change between monthly and annual billing, contact support@octavise.com.au • All prices are exclusive of GST. GST is calculated and added at checkout in accordance with Australian tax law • Each plan includes limits on practitioners and locations, as shown on the pricing page. If your practice exceeds the limits of your plan, we will contact you before any change is made so you can move to the plan that fits • Where we agree a custom price with you directly, that arrangement (including any trial period) forms part of these Terms for your account, and the standard pricing page does not apply unless you later move to a standard plan. Where a custom arrangement includes an introductory period followed by an ongoing subscription, the subscription starts automatically at the end of the introductory period and is charged to the payment method you provided, unless you contact us beforehand to cancel • Where we make a promotional offer available, the discount and any conditions shown with the offer when you sign up (for example, a request for a testimonial) form part of these Terms for your account. A promotional offer cannot be combined with a referral discount or with another promotional offer • Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. There is no multi-year lock-in. You may cancel at any time through the billing portal in your account settings or, where the portal is not available to you, by contacting support@octavise.com.au; cancellation of a paid subscription takes effect at the end of your current paid period, and you retain access until then • Fees already paid are non-refundable, including for any unused portion of a billing period, except where required by law • Where you refer another practice using your referral code and that practice subscribes to a standard annual plan, the referred practice receives a discount on its first year in the amount shown at checkout, which cannot be combined with any other offer. Once that practice has made its first payment, a credit in the amount shown in your referral dashboard is applied once to your Stripe account balance against future fees, provided you hold an active paid subscription at that time; if you do not, the credit is held and applied when the referred practice next makes a payment while your subscription is active. Referrals to practices on a custom price do not qualify. Credits have no cash value, are non-transferable, and may be withheld or reversed where we reasonably believe a referral is not genuine • If a payment fails or is not received, we may suspend your access to the Service until payment is successfully made • We may change our fees with at least 30 days' notice to your registered email address. Changes will not apply to a billing period that has already been paid for • Nothing in this section limits any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded

7. Data and Privacy

Our collection and use of your data is governed by our Privacy Policy, available at octavise.com.au/privacy. Key points: • We store aggregated business metrics and, where required for attribution and reporting continuity, one-way hashed identifiers together with the advertising click and booking data described in the Privacy Policy. We do not store patient names, readable contact details, clinical notes, full dates of birth, addresses, or individual clinical records in the dashboard, other than a referral source your practice has recorded for a patient, which may be a person's name, as described in the Privacy Policy • Your data is isolated from other clients at the database level • Data is stored in Australia (Sydney region) • We implement industry-standard security measures to protect your data • You may request erasure of your account data at any time, as described in the Privacy Policy • Requests from your patients about their own records are to be handled by your practice, which holds the patient relationship; we will assist you where we can By using the Service, you consent to the collection and use of your data as described in the Privacy Policy.

8. Acceptable Use

You agree not to: • Use the Service for any unlawful purpose or in violation of any applicable laws • Attempt to gain unauthorised access to any part of the Service or another client's data • Reverse engineer, decompile, or attempt to extract the source code of the Service • Use the Service to store or transmit malicious code • Interfere with or disrupt the integrity or performance of the Service • Generate artificial clicks, leads, or bookings through tracking links or the booking-page tag • Share your login credentials with any other person or entity

9. Intellectual Property

The Service, including all software, design, text, graphics, and other content, is owned by Octavise and protected by Australian and international intellectual property laws. Your data remains your property. By using the Service, you grant Octavise a limited licence to process and display your data solely for the purpose of providing the Service to you.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. Octavise does not warrant that: • The Service will be uninterrupted or error-free • The results obtained from the Service will be accurate or reliable • Any defects in the Service will be corrected Attribution results are estimates based on the matching evidence available to Octavise. They may not capture every booking that resulted from your advertising and may occasionally attribute a booking incorrectly. Insights and analysis are provided for informational purposes only and do not constitute financial, medical, or business advice. You should not rely solely on Octavise insights when making business decisions.

11. Limitation of Liability

To the maximum extent permitted by Australian law, Octavise shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of revenue, loss of data, or loss of business opportunity. Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Termination

Either party may terminate access to the Service at any time. Upon termination: • Your access to the Service will be revoked • Your account data will be retained for a 90-day grace period following termination (allowing for reactivation), after which we will promptly de-identify or delete it as described in our Privacy Policy, except where retention is required for legal or regulatory purposes • Any outstanding obligations under these Terms, including any fees owed for the current billing period (see Section 5), will survive termination Octavise reserves the right to suspend or terminate accounts that violate these Terms, or that fail to maintain current payment, without notice.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised date and by sending a notification to your registered email address. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Western Australia, Australia. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of Western Australia.

15. Contact

If you have any questions about these Terms, please contact us at: Octavise is a trading name of Harry Lowther (ABN 45 250 348 525). Email: hello@octavise.com.au Support: support@octavise.com.au Contact: https://octavise.com.au/contact Website: https://octavise.com.au

Also see Privacy Policy